WE WANTED TO MAKE THIS FAQ PAGE TO TRY AND ANSWER ANY QUESTIONS WE MIGHT GET. WE ARE ALWAYS LOOKING FOR WAYS TO IMPROVE. IF YOU THINK THERE SHOULD BE SOMETHING HERE THAT ISN'T. SUBMIT THAT IN THE FORM USING THE CONTACT US PAGE.
How do I sign up?
First we would like to say thank you for signing up. At the "Contact Us" page there is a form. Fill this out and click submit. We will reach out and set a time to connect via email or a phone call. This is when we will talk about what packages you want. We will answer any questions you have. This is a digital service so there isn't any cash involved. All payments will be made through credit/debit card. We will look into other possible forms of payment in the future. We will exchange the contact information for your associates list and make sure we have everything correct.
How is the SIGNATURE EMERGENCY CONTACT SERVICE activated?
There are many examples we could use to explain. We chose a traffic accident because these are so numerous. If you are in a traffic accident and need medical attention there are 2 scenarios.
Scenario 1
Where you are hurt but awake. You would call the number on the back of the membership card. The operator will ask you if you are in an emergency and if you are you must call 911 immediately and call us back once that is done. Once on the phone with the operator and available to talk. You would need to activate your service by giving the operator your Name and mobile phone number. This will enable the operator to find your associates list and activate the contacts with information we get from you such as where you are, what happened and if you are OK.
Scenario 2
Where you are unconscious and first responders have arrived. First responders will try to identify you by looking for any identification. This is why we suggest keeping one of your membership cards with your ID and easily seen. The first responder will be able to see that you have an emergency contact and call once they make sure they have helped you. Once they call our operator will ask them what's going on and for the mobile number on the back of the membership card. The operator will gather information from the first responder and then activate the associates contact list for the member. Giving them all of the information the operator received. The operator will ask the first responder to make sure they give this membership card to any hospital staff so that the doctor or nurse or administrative staff can call again to update the operator. The operator will in turn update the associates on the contact list. This process keeps everyone informed not just of whats happening but also where their family member is and how they are doing.
If the member also has the PEC 3 package and has filled out the "VITAL INFORMATION SERVICES" form we would be able to communicate to first responders and medical staff any allergies listed with us such as any allergies to medicines, foods, textiles and others. We would also be able to communicate any medications so that the member does not miss any crucial medicines needed for their health. We would be able to communicate blood type in case transfusions are needed. We would be able to communicate any medical issues so they are not made worse or that doctors can look out for. We could communicate the members primary care physician so that the hospital could have a contact to better help you with recovery and medical directions.
What comes with the membership?
All new members will be mailed a membership card when they sign up as well as a welcome letter. This membership card will have the following information on them. Member name, PEC urgent phone number that is only for use with our services and Member mobile phone number. This card is about the same size as a credit card.
When am I billed?
We bill all of our members on the 15TH of each month. While that can leave days or weeks between sign up and coverage we do also have a way to immediately start a membership. This can be found in the "PRICING" page. This would be a $4 CHARGE and we could activate the membership the same day. This helps PEC to map out how we can best serve our members and when.
How am I billed?
As you sign up we make sure to tell you that we would need a card on file to be charged on the 15TH of every month. Once you receive your first invoice you can choose to have your card charged automatically every month or pay manually. We would ask you for this payment information to use in our system. This information is never given out and will be protected. We take the guarding of personal and payment information very seriously.
Is the information I give you safe?
Yes, all the information you give us from names, emails, phone numbers, payment methods and services are all guarded. We have taken steps to make sure we can protect your information the best way we can. We have built our platform on secure operating systems. We are using an information platform that fortune 500 companies also use for their privacy needs. Member information is not available behind a member portal. We do not provide a way for anyone outside of the company to access member information. We study every day any new computer viruses, Malware, Ransom ware and new evolving ways that PEOPLE are also taken advantage of for sinister purposes.
What happens if I want to cancel my membership?
While we would be sad to see you leave we know everyone makes decisions that are best for them. We encourage you to use the form at our "CONTACT US" page and in the "How can we help you" section just let us know you would like to cancel. You could also reply to any emails we have sent. We would need your name and mobile phone number. We would let you know that we can delete all information immediately or we can keep your info until the 15TH of the current/next month because your membership would be good until then. We never keep any information if a person cancels.
PERSONAL EMERGENCY CONTACT - PEC 2025 personalemergencycontact.com